Service - Overview

We're here to make things happen for you. That's what we do all day. From the first time you contact us, you'll speak to people who understand your needs and can tell you how we'll meet them. Our account management is personal, knowledgeable and committed. We only do web hosting, and our passion is doing it well.

Ultraspeed is a company founded on technical expertise. We build the systems we offer, we know them inside out, and we aim to make them as fast, reliable and cohesive as possible. That's why our service-level agreements (SLAs) are second to none, promising 100% uptime and server swaps in less than 15 minutes.

Unlike some hosting companies, we don't employ support staff to listen to your questions; we employ engineers to answer them. The people you'll talk to aren't just manning the phones, they're running the network. Along with our market-leading products and cost-effective pricing, that probably helps to explain why we have such happy customers. You can read what they say about us here.

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Service Level Agreement

We've made sure we have one of the most comprehensive service level agreements (SLAs) in the industry so you know your hosting is in safe hands.

  • 15-minute hardware replacement guarantee
  • 100% uptime guarantee on Infrastructure
  • 100% uptime guarantee on Core network

Please contact us for more information.

Support Guide

We take our support very seriously.

Download our Ultraspeed Support Guide (PDF - 53KB)